If you are in the process of remodeling your kitchen, you might consider a design/build firm to handle the job. These types of companies provide both design and contractor services. Then you don't have to hire a separate firm to handle the construction. One of the key advantages to hiring such a firm is that you will only have to make one phone call to address any concerns you have about the remodeling process.
One of the best ways to hire a design/build firm is to ask family and friends who they used when they sought a reputable kitchen designer. But don't stop there. Check out references yourself even if a trusted friend swears by a particular design/build firm. Call the Better Business Bureau and ask if a company has had any complaints lodged against it. When you call references, ask specific questions like: Was it easy to communicate with the firm? Did they seem to understand what you wanted? Were they neat and did they clean up the job site each day? Did they keep tools out of reach of kids? Did they show up on time? Would you use this firm again? Was the job completed on budget?
Just reviewing photos of projects completed by a design/build firm isn't enough research to know whether or not you want to hire them.
|Jennifer Mathes, Ph.D.|